Privacy policy

What data we collect at marrerobernal.com and in the Marrero Bernal app, how we use it and who we share it with.

Who we are

Marrero Bernal & Associates and Marrero Bernal Agency LLC, 3455 W Craig Rd, Suite D, North Las Vegas, NV 89032. Phone and WhatsApp: 888-877-2583.

What we collect

• What you give us in the online request, the contact form, the chat and appointments: name, phone, email, address, date of birth and the details of the service you ask for (for example, your vehicle or your property).
• How you reached the site (for example, Google or Facebook), so we know which ads work.
• Usage data through Google Analytics and the Meta pixel: pages viewed and whether a request was sent. We do not send what you type in forms to the Meta pixel.

The site's forms do not ask for Social Security or ITIN numbers or for bank information. Your tax documents are uploaded through the secure client portal (SecureFilePro), and online payments are processed by GoDaddy Payments; we do not store your card on this site.

How we use it

To contact you about what you requested, prepare your quote or your paperwork, confirm and remind you of appointments, and improve the site.

Who we share it with

We do not sell your data. We share it only with:

• The insurance companies we quote your request with, and the agencies we file your paperwork with (for example, the IRS).
• The providers that run our tools: the client and messaging system (HighLevel / LeadConnector), the site's hosting, Google Analytics and Meta.
• Authorities, when the law requires it.

Text messages and WhatsApp

If you authorize us in a form, we contact you by call, text message or WhatsApp about your request and your appointments. Message frequency varies. Message and data rates from your carrier may apply. Reply STOP to stop receiving text messages and HELP for help. Consent is not a condition of purchasing any service.

We do not share or sell your phone number or your consent to receive messages with third parties for marketing purposes.

Cookies and measurement

The site uses Google Analytics and Meta cookies to count visits and measure ads, and stores your language choice in your browser. You can block cookies in your browser; the site keeps working.

The Marrero Bernal app

This policy also applies to the “Marrero Bernal” app for Android and iPhone. The app shows the same pages as this site, so it collects the same data: what you type in the request and appointment forms, and usage data. It has no accounts or passwords of its own.

Document scanner: the app uses the camera only when you open it to scan. The photos and the PDF are built on your phone and are not sent to or stored on our servers; you decide who you send the PDF to.

How to ask us to delete your data

If you used the site or the Marrero Bernal app and want us to delete your data:

1. Call or WhatsApp us at 888-877-2583, or come to the office, and say “I want my data deleted”.
2. Give us the name and the phone or email you used in your request, so we can find it.
3. We delete your request, your contact details and your appointments and confirm it to you.

What the law requires us to keep cannot be deleted early: tax returns and their documents, and insurance policy records, for the period required by the IRS and insurance regulators.

Your choices

You can ask us to see, correct or delete the data we hold about you, or to stop contacting you: call or WhatsApp us at 888-877-2583, or come to the office. Some data we are required by law to keep, such as tax return and policy records.